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RailPay Terms and Conditions

Use of the RailPay website (www.railpay.uk) is governed by these Terms and Conditions. If a user does not accept these terms and conditions, they must exit the RailPay website immediately. Specific attention is also drawn to the notice concerning copyright and the Privacy Policy. Tracsis Retail and Operations Limited, (now referred to as “Tracsis”), who own, operate and manage the RailPay site, may at any time revise these Terms and Conditions without notice. It is up to the user to regularly review the Terms and Conditions in case there are any changes. Continued use of this website after a change has been made is to be treated as acceptance of that change by the user.

RailPay is a brand name owned and managed by Tracsis Retail and Operations Limited, who in turn, are part of the Tracsis plc group of companies.

Disclaimer

Whilst Tracsis Retail and Operations Limited tries hard to ensure that this website is functioning correctly and is as accurate as possible, this will not always be achievable and therefore the following disclaimer applies:

This website is provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. Tracsis does not guarantee or represent that the content and/or facilities available or accessible via these websites will always be accurate, complete or current or that access to the website(s) will be uninterrupted.

Tracsis expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use these websites, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or from any access to any other material on the internet via links from these websites or otherwise.

Accessing these websites and the downloading of material from them is done entirely at the user's own risk. The user, and not Tracsis, will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if Tracsis has been advised of the possibility of such damage.

Links

This website may contain links to other websites over which Tracsis has no control. Such links are supplied solely for the convenience of users. Tracsis is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them or the organisation or persons providing them in any way. Tracsis does not guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Providers of other websites may not place text-based links to pages on the RailPay website(s) without seeking prior permission. Where permission is granted, links must not open Tracsis or RailPay website pages into frames within another website unless explicitly authorised to do so. Pages from the RailPay websites must be loaded into the user's entire browser window. The use of the RailPay or Tracsis logo or the logos of any associated or subsidiary organisations must not be used for promotional or linking purposes unless prior approval in writing has been given.

Jurisdiction

These terms and conditions will be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes between a user and Tracsis arising out of the access or use of these websites. Omission by Tracsis to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by Tracsis in writing. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions.

Copyright

Unless expressly stated the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on the Tracsis or RailPay websites remains the property of Tracsis Retail and Operations Limited (or as the case may be another rightful owner). Tracsis owned material on these websites including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for the user's own personal non-commercial use. Permission for any other type of use must be obtained.

Lawful Use

The use of this website is not to infringe or violate any law or regulation or the intellectual property rights of any person. Use of this website may only be for purposes that are lawful and these websites shall not be used for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. Users agree to indemnify and hold harmless Tracsis against all claims losses, liabilities, damages costs and expenses incurred or suffered by Tracsis by any breach of the terms upon which these websites are provided.

The Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015

For the purposes of this legislation, this website is owned and managed by:

Tracsis Retail and Operations Limited

A limited company registered in England and Wales with Companies House, under Company Number 04225250.

The company is registered at the below address:

Tracsis Retail and Operations Limited

Nexus
Discovery Way
Leeds
LS2 3AA

Any notices, correspondence or other communications in writing can be directed to this address.

Tracsis Retail and Operations Limited (04225250) is part of the Tracsis plc (05019106) group of companies.

Privacy Policy Terms & Conditions
RailPay
© Copyright 2025 RailPay® is a brand owned and managed by Tracsis Retail and Operations Limited, part of Tracsis plc. Registered in England and Wales with Company Number 04225250 at Nexus, Discovery Way, Leeds, LS2 3AA. All rights reserved.